Return Policy

 

14-Day Easy Returns

Changed your mind? That’s okay.

You have 14  days from the date of delivery to request a return for eligible items. Please ensure your item meets our return conditions below.

How to Initiate a Return

To begin a return, please contact us via:

Please include your order number, reason for return, and any relevant photos (if applicable). Our team will provide detailed instructions for returning your item.

Return Eligibility

To be eligible for a return, items must:

  • Be unused and in original, sellable condition
  • Include all original tags, dust bags, and packaging
  • Have a return request lodged within 14 days of delivery

Please note: We cannot accept returns on:

  • Sale or clearance items
  • Custom or personalised products

Return Shipping

  • Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.
  • We recommend using a trackable postal service, as we cannot guarantee receipt of untracked returns.

Faulty, Damaged, or Incorrect Items

You are entitled to a refund or replacement if an item:

  • Has a major fault
  • Is significantly different from its description or sample
  • Is not fit for purpose

To request a return for a faulty or incorrect item, please contact us within 7 days of receiving your order and include:

  • Your order number
  • Photos of the damage or issue
  • A brief description of the problem

If approved, we’ll cover the return shipping cost and offer you a refund, repair, or replacement at no cost to you.

Refunds

Once your return is received and approved, we will process your refund to your original payment method within 7 business days.

Please note that it may take additional time for your financial institution to post the refund.

Need to check your refund status? Feel free to contact us we’re happy to assist.

Exchanges

We only offer exchanges in the case of defective or damaged items. If you wish to exchange for another product, a return and re-purchase may be required.

Non-Returnable Items

To maintain hygiene and quality standards, we do not accept returns on:

  • Sale or clearance items
  • Customised or personalised products

Please double-check product details, sizes, and colours before placing your order.